How We Protect Your Personal Information

I. Information Collection

When you use the contact form on this Website, you may voluntarily submit the following personal information:

• Name (required): used to identify you
• Company / Brand (optional): used to understand your background and provide more targeted ELV solution recommendations
• Phone Number (required): used to communicate with you about your overseas security needs
• Email Address (required): used to send you ELV solution materials and replies
• Project Description (required): used to understand your overseas use case and ELV requirements

We collect the above information via HTTPS encrypted transmission. We do not collect your personal information through cookies or other tracking technologies.

II. Purpose of Information Use

We collect your information solely for the following purposes:

• To customize and respond with a one-stop security and ELV solution based on your overseas ELV needs
• To communicate with you by phone or email regarding solution details
• To send you the ELV turnkey product materials, compliance certification guides, and other documents you request
• For other service-related communications within the scope of your authorization only

We will not sell, rent, or transfer your personal information to any third party for marketing purposes.

III. Data Retention Period

Your contact form information will be retained in our customer relationship management system for 24 months. After the retention period, we will securely delete your personal information. If you wish to have your data deleted earlier, please contact us via WeChat (17328776862) or email.

IV. Information Sharing

Except in the following circumstances, we will not share your personal information with any third party:

• Upon your explicit authorization, we may forward your inquiry to partner manufacturers such as Hikvision or Dahua to provide factory-level technical support
• As required by applicable law, including Article 13 of China's Personal Information Protection Law (PIPL), such as legal requirements, national security, or public interest
• When you contact us directly via Telegram (@GlobalSecurityExport) or other instant messaging platforms, the privacy policy of that respective platform applies

V. Your Rights

Pursuant to China's Personal Information Protection Law (PIPL) and Thailand's Personal Data Protection Act (PDPA), you have the following rights:

• Right to Know: to understand how we collect and use your information
• Right of Access: to request access to the personal information you have submitted
• Right to Rectification: to request correction of inaccurate personal information
• Right to Erasure: to request that we delete your personal information
• Right to Withdraw Consent: to withdraw your prior consent at any time by contacting us

To exercise any of the above rights, please contact us through one of the following channels (we typically respond within 7 business days):

• 📱 WeChat: 17328776862 (note "Privacy" or "Data Request")
• ✈️ Telegram: @GlobalSecurityExport
• 📧 Email: via the contact form

VI. Security Measures

We implement the following security measures to protect your personal information:

• HTTPS full-site encrypted transmission (TLS 1.2+)
• Contact form submissions are stored in encrypted logs accessible only to authorized personnel
• IP rate limiting to prevent malicious repeated submissions
• Email sent via SMTP encryption to the recipient inbox

VII. Information of Minors

Our website and services are not directed to minors under the age of 18. We do not knowingly collect personal information from minors. If you are under 18 years of age, please use this Website under the supervision of a parent or guardian, or have a parent or guardian contact us on your behalf.

VIII. Cross-Border Data Transfer

Our China headquarters and Thailand local entity may need to transfer your information across borders to provide you with our China-Thailand coordinated services. All cross-border transfers are conducted in compliance with China's Personal Information Protection Law (PIPL) and Thailand's Personal Data Protection Act (PDPA).

IX. Policy Updates

We may update this Privacy Policy from time to time. Updated versions will be published on this page with the update date noted at the top. If a material change affects the purpose or manner of information use, we will notify you of the change through a website notice or by contacting you directly prior to the effective date of the change.

X. Applicable Law

This Privacy Policy is governed by the People's Republic of China Personal Information Protection Law (PIPL) and Thailand's Personal Data Protection Act (PDPA, B.E. 2562). In the event of any dispute, both parties shall resolve it through friendly negotiation; if negotiation fails, the dispute shall be submitted to the competent people's court for jurisdiction.

If you have any questions about this Privacy Policy, please feel free to contact us via the contact form, WeChat 17328776862, or Telegram @GlobalSecurityExport.